If you need medical help but it isn’t an emergency there are many other routes you should use. NHS organisations nationwide are urging people to understand what health service to use if you feel unwell over the summer. This helps to ensure that the thousands of people needing help get the care they need as quickly as possible.

Self Care

Self Care is about people take care of themselves, and knowing what’s available to help them look after their health. By looking after you, people understand better how to treat minor ailments or long-term conditions, and how to prevent ill health by choosing healthy options for good physical and mental wellbeing

NHS 111

You can dial 111 if you urgently need medical help or advice but it's not a life-threatening situation. The service is free to use and is open 24 hours a day, and should be used if you think you need to go to A&E, don’t know who to call or if you need health information or reassurance about what to do next.


Pharmacists are experts in medicines and their use, and can offer trusted advice on a range of issues whether it’s a cough, hay fever or managing a long-term condition.

Community pharmacists and pharmacy technicians are qualified healthcare professionals who can offer clinical advice and over the counter medicines to effectively and safely manage a range of minor health concerns. They can assess symptoms and recommend the best course of treatment or simply provide reassurance, for instance when a minor illness will get better on its own with a few days’ rest. If symptoms suggest it’s something more serious, they have the right clinical training to ensure people get the help they need.

Make sure you order repeat prescriptions in plenty of time before any holidays. Contact your GP or local pharmacist regarding repeat prescriptions and please allow at least 48 hours before you travel.

Click here to find a pharmacy near you.

GP Appointment

If your illness is not life threatening and you have been feeling unwell for a while it is likely that you may need to contact your doctor. There are 10 GP surgeries in Surrey Heath offering appointments until 8pm Monday to Friday. Click here to find out more about your practice.

A&E / 999

Going to A&E, or calling 999, should be used when someone is severely injured, seriously unwell or with symptoms such as severe breathing difficulties or persistent and heavy bleeding.