Surrey's mental health and learning disability services for children and young people have changed for the better with the launch of Mindsight Surrey CAMHS.  The new service started on 1 April 2016 and was commissioned by the six Surrey CCGs and Surrey County Council who have invested an extra £2.3m (30%) into the service to improve the care and treatment available to young people.

The increased funding has allowed Surrey and Borders Partnership NHS Foundation Trust, which is working in partnership with 15 other organisations, to provide new treatment pathways designed to enable children and young people to access services at an earlier stage and extend its reach to vulnerable groups such as those young people who are leaving care or who have suffered sexual trauma. The partnership model provides, for example, not only services to meet the complex needs of young people, but also early support in a variety of ways, including guided self-help and online counselling.

An important new development is a Behaviour and Neurodevelopment service, which is specifically designed to provide information, advice, guidance and treatment for children, young people and their families, for example, following a diagnosis of Attention Deficit Hyperactivity Disorder (ADHD).

One of the key changes to the way services are provided is the creation of a single point of contact for referrals to Mindsight Surrey CAMHS and booking of appointments (0300 222 5755).

This is open 8am – 8pm Monday to Friday and Saturday mornings, and will take referrals from health, education and social care practitioners and provide advice to young people and their families.

This is managed by Beacon UK, and will ensure that those being referred are in contact with the right service and get the appropriate level of treatment and support.

Click here for information about the CAMHS transformation plan. Please click pdf here (2.69 MB) to view a copy of the plan.

Chat Health School Nurse Text Service

Chat Health is a text service from Children and Family Health Surrey that enables young people at secondary school to reach out to the school nurse team to ask for help about a range of issues, or make an appointment with a school nurse confidentially.

The service is for anyone aged 11-19 at secondary school looking for confidential advice on a wide range of issues such as bullying, emotional health and wellbeing, sexual health as well as illnesses. The service is available Surrey-wide.

Young people using the service feel it is a less embarrassing to ask for health advice on personal issues by text than in person or over the phone.

Through Chat Health, young people can also be linked into other local services including emotional support or sexual health services.

Chat Health is:

  • Confidential
  • Quick and easy
  • Anonymous
  • Non-judgemental

How Chat Health works

Messages sent to the dedicated number 07507 329 951 are delivered to a secure website, and responded to by a school nurse. This line is manned Monday to Friday, 9am – 5pm and texts are usually replied to within one working day.

Anyone who texts the service out of hours will receive an automated message explaining where to get help if their question is urgent and when they can expect a response.

The Chat Health text number is: 07507 329 951.

Additional mental health support

If you’re struggling and feeling worried, angry or sad, there are a number of ways to get support:

  • The #Littlebluebookofsunshine explains some of the things you can do right now to feel better, or who to turn to if things feel too much. You can download it on your phone.
  • ( is an online counselling and emotional wellbeing platform for children and young people, accessible through mobile, tablet and desktop and free at the point of use. Suitable for those aged between 11 – 24 years and is available up to 10pm every day.
  • Three guides to help children, young people and their families to cope with the stresses of the coronavirus pandemic have been created for the Frimley Health and Care ICS. The guides are: Family life during lockdown, Five Ways to Wellbeing and; Young Person’s guide. The guides are available to download here.
  • The Children and Young Person's Safe Haven in Guildford ( is a safe space where you can talk about worries and mental health in a confidential and friendly, supportive environment. Guildford Haven is currently closed, but there is a virtual offer available for those worried or in distress CYPHaven Surrey | A safe place for Children and Young People who need emotional well-being support
  • Bereavement support - Hope Again
  • If these don’t meet your needs, you can contact Mindsight Surrey CAMHS for advice via their website (, or by phoning 0300 222 5755. This is open 8am – 8pm Monday to Friday and Saturday mornings.