This page gives a brief summary of the communications and engagement work that took place over 2017/18. All of this information and more detailed information can be found in our Annual Report in the Involving the Public and Reducing Inequalities sections. Click here to view the Annual Report Summary.

Surrey Heath CCG recognises that the reduction of health inequalities requires a stronger focus on areas and groups with poorer health outcomes. The CCG is committed to reducing health inequality among local people by improving access and removing barriers to health and care services during 2017/18 has:

  • Worked in partnership with Cancer Research UK on the Old Dean Estate to improve cancer awareness and improve understanding of cancer prevention via cancer screening for breast, bowel and cervical cancer.
  • Continued working with the Nepalese community to improve the uptake of Health Checks to reduce their risk of developing disabling illnesses via a series of health and social care talks as part of their group activity. This included supporting the Frimley Health Foundation Trust Nepali Buddies scheme by promoting it to this group and their funding organisation Surrey Minority Ethnic Forum.
  • Engaged with the Surrey Heath Veterans Listening Project to improve veteran’s access to local preventative services and psychological therapies. Also publicising Carers support locally for their families and carers.
  • Supported our local practice, Park Road and Old Dean, with a parent and family event in collaboration with A Frimley Health Foundation Trust paediatrician to improve parents understanding of when to access services and which service to access for appropriate diagnosis and treatment.
  • Worked closely with Quit 51 to target local areas of deprivation and have continued to provide services firstly in partnership with Surrey Fire and Rescue Service, then at Collingwood school and most recently at the Pine Ridge Children’s Centre to try to maximise opportunity for residents to access this service

As a result of the work we did with partners on increasing awareness and improving understanding of cancer prevention we were recognised and awarded by the All-Party Parliamentary Group on Cancer to certify that it is one of the most improved CCGs across England as measured by annual one-year cancer survival rates. This was highlighted by Dr Andy Brooks in our Annual Report.

Over 2017/18 we built on the foundations of patient and public engagement and put these legal duties into practice in the following ways:

This approach to engagement is set out in the CCG’s Communication and Engagement Strategy, which was adopted at the end of 2015/16. The strategy, and the principles of engagement and involvement, continues to underpin the CCG’s planning and commissioning cycle.

The strategy outlines some measurements of success. This includes:

  • Performing well in the Ipsos Mori Stakeholder Survey – results show that the CCG is preforming well above average in almost all categories in comparison to other CCGs nationally and within its cluster group
  • Increasing the number of contacts made – the CCG is working hard to reach more people in Surrey Heath via different means of communications, particularly through social media. Evaluation of the CCG social media channels showed significantly increasing levels of engagement with the public. We have seen a steady increase in engagement with the CCG via Facebook and Twitter over the past 9 months of analysis with 329 new followers across both platforms.
  • Demonstrable improvement in increasing the diversity of people engaging with the CCG – the CCG is currently undergoing a rigorous stakeholder mapping exercise to better understand our population and improve engagement.
  • To garner positive feedback from member practices as part of the Annual Report and from staff through the NHS Staff Survey – the CCG performed exceptionally well in the national NHS Staff Survey.
  • To increase exposure in print and social media – The CCG has an excellent relationship with the local press with articles regularly featured in print and digital formats. This form of engagement is essential in communicating with the local population, keeping them updated on developments to health and social care services. We’ve also seen a rise in national press coverage, stemmed from our work across the ICS.

Our Public Meetings are paramount when it comes to better understanding our population and their needs. We’ve spent the past year collating feedback from these meetings and have since changed our language and style to ensure they are more inviting and approachable for local people. This has resulted in over 260 guests attending public meetings from January 2017 to January 2018.

To capture the views of patients and members of the public we’ve further developed a Public Engagement Group; this is underpinned by input from our Community Representatives - an initiative that was set up in 2017. As a result, we’ve really strengthened our approach to public engagement.

Community representatives help to ensure that patients are at the heart of all that we do. Campaigns are built around their input as we test our language with the representatives to ensure it resonates with the public. The CCG has seen a large increase in attendance at its public events and is recognised by NHSE for its success at public engagement

You Said We Did So What

The ‘You Said, We Did’ section of the public meetings has proven to be a popular feature with local people, which enables them to learn how their comments and ideas have been incorporated into commissioning decisions. We’ve enhanced this in recent months, moving from a ‘You Said, We Did’ approach to ‘You Said, We Did, So What’ to better emphasize the impact of public input.