Frimley Health and Care is a partnership of organisations working together to improve health and care services for the 800,000 people in the local area, with a shared vision for the best use of combined resources to make a positive difference for communities, residents, patients and staff.

The partners in Frimley Health and Care are:

The total population is approximately 800,000. Its age structure is similar to England as a whole, although Slough has more children and more 25-40 year olds than average. Three per cent of the population live in the most deprived areas of England, while the region also includes large affluent areas. There is a strong military presence across the area.

There is a diverse ethnic population with large communities of people from Nepal and South East Asia and the traveller community.

Frimley Health and Care is working in partnership with the local population and local partner stakeholder organisations to provide an integrated health and social care system fit for the future. This means people receive seamless holistic services which meet their physical and mental health needs at the earliest possible opportunity – right care, right time and right place. Through a focus on individuals, as opposed to organisational structures, there is increased priority placed on prevention and proactive care rather than reactive treatment.

What does working as an Integrated Care System mean for local people?

Local people will:

  • Be supported to remain as healthy, active, independent and happy as they can be
  • Benefit from more coordination within the health and social care system – a ‘no wrong door’ approach
  • Know who to contact if they need help and be offered care and support in their home that is well organised, only having to tell their story once
  • Work in partnership with a care and support team to plan and manage their own care, leading to improved health, confidence and wellbeing
  • Find it easy to navigate the urgent and emergency care system, with most of their care easily accessed close to where they live
  • Have confidence that the treatment they are offered is evidence-based and results in high quality outcomes wherever they live
  • Increase their skills and confidence to take responsibility for their own health and care in their communities
  • Benefit from a greater use of technology that offers easier access to information and services
  • Be assured that care is provided in an efficient and integrated way.

Patient and Public Involvement in Frimley Health and care

Frimley Health and Care Integrated Care System (ICS) is committed to ensuring local people have the chance to help shape new services and provide feedback on how we can work better together as health and care system.

Throughout 2019 the ICS has been developing a new five- year strategy. This process has incorporated a large amount of stakeholder and public engagement including:

  • Mapping engagement and feedback across the ICS
  • Healthwatch led community engagement (Health and wellbeing survey with more than 1500 responses and supporting focus groups)
  • Inspiration Station – innovative stakeholder engagement sessions for over 250 people including staff, voluntary sector and patient representatives.
  • Frimley Health and Care Community Panel has more than 1,700 members (recruited throughout the Summer of 2019) representing people who live in Ascot, Bracknell, Farnham, Maidenhead, North East Hampshire, Slough, Surrey Heath and Windsor. The panel help to gather views from a representative section of the communities served to understand their needs and experiences when planning and improving health and care. Panel members are asked to contribute their views in a number of ways including completing surveys, attending discussions via focus groups or workshops and attending relevant events. The panel received their first survey, focussed on health and wellbeing, in October 2019, the full results have now been analysed and can be viewed on the website.
  • Frimley Health and Care ICS actively works and collaborates with our Local Healthwatch and Voluntary, community and faith sector colleagues. In 2017 we established a Healthwatch Leads Network which brings together our Healthwatch partners from across the ICS area (Hampshire, Surrey, Windsor, Ascot & Maidenhead and Slough). In 2018 we also established a Voluntary Sector Leads network bringing together our CVS and volunteer centre partners.​ Further information is available here.​
  • A dedicated Maternity website – This is a patient-focused site, covering the entire maternity journey, from planning a pregnancy to parenthood. The site was developed by local women, working with midwives and doctors to design and test it, to ensure it was effective and easy to use.
  • End of life work – The three Clinical Commissioning Groups in Frimley Health and Care agreed to work together on End of Life Care to standardise care across the system to simplify treatment for patients and to bring the best practices from each area to bear for the whole community.
  • Self-care – Online resources aimed at supporting local people to better care for themselves, whether by treating their own minor ailments or improving their ability to understand and use local health services in a more effective way.​
  • Further information and updates about ICS engagement work can be found here:


For updates on the work of the Frimley Health and Care Integrated Care System please take a look at the latest newsletters here.

The changes being made

Case study - £28m investment puts patients at the heart of integrated care

By developing a network of integrated hubs, each serving around 30,000-50,000 people, Frimley Health and Care is providing connected out-of-hospital service, linking up teams from health and social care in the best locations, in fit-for-purpose buildings, to enable patients to be looked after without the constraints of organisational boundaries. This follows similar successful projects in Surrey Heath and North East Hampshire and Farnham. In these areas patients are reporting better experience of the services, staff are reporting increased satisfaction with their new way of working and there has been a reduction in the number of people attending A&E.

Project lead Fiona Slevin-Brown said: “We are delighted to have been awarded this funding from NHS England, which will make a significant impact to the quality of services provided and the outcomes for our local populations. Our bid was developed with a range of local people and organisations, and reflects our level of ambition for transforming health and care services across the Frimley Health and Care system. We will be working with local communities to shape these new services so that they have the biggest impact for local people.”

The Frimley Health and Care Integrated Care System has its own dedicated website where you will be able to keep up to date with its work and any events. You can find it by clicking here.